Return Policy

Last updated: 11 September 2026

If something is not right, you can send it back. This page explains your legal right to cancel, our own extended returns window, and exactly how to return an item.

1. Your legal right to cancel (14 days)

If you live in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This right comes from the EU Consumer Rights Directive and nothing on this page reduces it.

To use it, tell us within those 14 days — an email to returns@truefind.eu is enough. You then have a further 14 days to send the goods back.

2. Our extended window (30 days)

On top of your legal right, AA Store accepts returns for 30 days from delivery on most items, provided they are unused and in their original condition.

3. Condition of returned items

Items should come back:

• unworn and unwashed, with no marks, scent or pet hair;
• with all original tags still attached;
• in their original packaging, including boxes for footwear.

You may handle and try on an item as you would in a shop. If the item's value is reduced because you handled it more than that, we may deduct a proportionate amount from your refund.

4. What cannot be returned

• Underwear, swimwear and pierced jewellery, once the hygiene seal is broken.
• Cosmetics and personal care items, once opened.
• Items made or personalised to your specification.
• Perishable goods.
• Digital downloads, once the download has started and you agreed to begin immediately.
• Gift cards.

These exclusions are the ones permitted by EU law. They do not apply if the item arrived faulty.

5. How to return an item

1. Sign in and open My Account → Orders.
2. Select the order and choose Request Return, or email returns@truefind.eu with your order number.
3. We reply with a return reference and the address to send to.
4. Pack the item securely, include the return reference, and send it with a tracked service.
5. Keep your proof of postage until your refund arrives.

6. Who pays for return postage

• Faulty, damaged or wrong item — we pay. We will send a prepaid label or refund your postage cost.
• Changed your mind — you pay the return postage.

7. Faulty goods

Under EU law you have a two-year legal guarantee against goods that do not conform to the contract. If a fault appears in that time, you may ask for repair or replacement and, if neither is possible, a price reduction or a refund. This is separate from, and in addition to, the returns windows above.

8. Items sold by independent sellers

AA Store is a marketplace. When your item was sold by an independent seller, the return goes to that seller, and the seller's own returns address applies. Your 14-day right of withdrawal and your two-year legal guarantee apply exactly the same way. Start the return through My Account → Orders and we will route it to the right seller.

9. Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the size or colour you want — that way you are not waiting on stock.

10. Questions

Email returns@truefind.eu with your order number and we will help.